Store terms
Terms & Conditions
These terms apply to purchases and customer use of the Ishtiaq Solar online store in Pakistan. Last updated: 24 September 2026.
Using the store
By using this website or placing an order, you agree to provide accurate information and use the store lawfully. Customer accounts are for your own use, and you are responsible for keeping your password and account access secure.
Products, pricing and availability
We aim to keep product descriptions, prices, images and stock information accurate. Availability can change before an order is confirmed. If a material pricing or stock error is discovered, we may contact you to correct or cancel the affected item and arrange any appropriate refund.
Orders and payment
An order is submitted when checkout is completed. Some payment methods may require an advance amount, payment reference or payment evidence before processing continues. The final order total shown at checkout includes the applicable delivery, shipment-handling and selected service charges.
Delivery
Delivery areas, estimated time ranges and charges depend on the address, product type and current delivery settings. Heavy or oversized products may carry one shipment-handling charge based on the highest shipping class required for that shipment. Delivery estimates are not guaranteed where delays are outside reasonable control.
Installation and other services
Where installation, site survey, delivery assistance or another service is selected, the service scope and price shown for the product or checkout apply. Additional work requested after assessment may require a separate quotation and customer approval.
Returns and warranty
Returns, exchanges and warranty support are subject to the conditions shown on our Returns & Warranty page and any manufacturer warranty supplied with the product. Mandatory consumer rights under applicable law are not excluded by these terms.
Cancellations and refunds
If an order is cancelled before fulfilment, any eligible refund will be handled through the available payment method or another agreed method after verification. Amounts already spent on completed services, special handling or non-returnable items may be treated according to the applicable return or service terms.
Support and communications
We may contact you about orders, delivery, payment verification, account security or support requests using the contact details you provide. Marketing messages are separate and may be opted out of where offered.
Changes to these terms
We may update these terms when store operations, services or legal requirements change. The version published on this page applies from its stated update date.
Contact
Questions about an order or these terms can be sent through the Contact page or through the phone, email or WhatsApp details in the footer.