Customer help
Frequently asked questions
Answers about products, delivery, payments, installation, warranty and order tracking.
Do you deliver solar and electrical products across Pakistan?+
Delivery
Yes. Delivery is available to supported cities and areas across Pakistan. The checkout shows the available delivery area, charge and estimated delivery window before the order is placed.
How are delivery charges calculated?+
Delivery
Delivery depends on the selected area, order value and product size. Standard parcels, heavy products such as batteries/inverters, and oversized items such as solar panels can have different delivery charges.
How long does delivery take?+
Delivery
Estimated delivery time is shown during checkout and on the order confirmation page. Local deliveries are usually faster, while distant or oversized deliveries can take longer.
What does 4% advance plus Cash on Delivery mean?+
Payments
For eligible COD orders, a small advance amount is required to confirm the order. After the advance is verified, the remaining balance is payable on delivery. The exact amount is shown before checkout and on the order tracking page.
Can I track my order?+
Orders
Yes. Every online order receives a private tracking link. You can follow the order through Order Placed, Confirmed, Packed, Shipped, Out for Delivery and Delivered.
Do products include warranty?+
Warranty
Warranty coverage depends on the product. Where warranty information is available, the duration and coverage are shown on the product page. Keep your invoice or receipt for warranty support.
Can you help me choose the correct inverter, battery or solar panel?+
Product guidance
Yes. Use the product inquiry, WhatsApp, phone or contact form and share your load, existing equipment and installation requirements. The store team can help narrow down compatible options.
Is installation available?+
Services
Installation and technical services are available for selected products and supported areas. If a service is available for a product, it can be selected during checkout or arranged with the store team.
Can I ask about a product before ordering?+
Support
Yes. Open any product page and use Ask about this product, WhatsApp or Call support. The inquiry will include the product so the support team can respond with relevant information.
What should I check before buying a solar or electrical product?+
Product guidance
Check the required voltage/current, load size, installation conditions, compatible inverter or battery specifications, physical dimensions and warranty terms. For higher-power equipment, professional installation is recommended.